Returns & our quality guarantee

Every order we make is custom-printed or embroidered just for you, so it can’t be restocked or resold like an off-the-shelf product. Because of that, all sales are final. Here’s how we make sure you’re taken care of anyway.

Our 100% quality guarantee

If we made a mistake — a misprint, a defect, or stitching that doesn’t match the mockup you approved — we make it right. Let us know within 14 days of receiving your order and we’ll reprint or replace the affected items at no cost to you. You’ll talk to a real person at the shop, not a ticket queue.

No refunds on custom orders

Because your gear is made specifically for you, we don’t offer refunds, returns, or exchanges for things like a change of mind, an ordering error, or the wrong size chosen at checkout. That’s exactly why we send a free mockup before anything prints, and why we’re glad to help you confirm sizing and colors up front. If you’re unsure, call us or stop by the shop to see samples before you order.

Online team-store orders

Ordered from a school or team store we run? Contact us directly at the shop and we’ll work it out with your store organizer. The same quality guarantee applies to any production mistake.

How to reach us

Call (970) 686-9191 or visit K&W Printing & Embroidery at 212 Main Street, Windsor, CO 80550. Have your order number handy if you can, and we’ll take it from there.